How Flutterhall Protects Your Data

Privacy Policy and Data Protection at Casino Flutterhall

At Casino Flutterhall we collect the personal and financial information needed to open an account, verify your identity and process payments. Registration asks for an email address and a password, and we hold one account per player. To confirm who you are, we ask for ID, proof of address and payment documents, uploaded in the Documents tab of your profile as pdf, gif, jpeg, jpg, bmp, png or tif files up to 2MB each.

We protect this data with 128-bit SSL encryption and the PGP protocol, and we offer two-factor authentication to secure sign-in to your account. Our games also run on Random Number Generation certificates, which relate to game fairness rather than personal data, but form part of our wider security setup.

Why we hold this data

We use your details to run your account, confirm your age is 18 or over, process deposits and withdrawals, apply any limits you set and manage promotions credited automatically to your profile through the Promo tab and notification inbox.

What Information We Collect and Where It Is Used

The table below sets out the main categories of information we process and the stage at which each is used.

Keeping verification and payment details in one place means our team can confirm an account or release a withdrawal without asking for the same document twice, provided the file meets the stated size and format.

Your Controls Over Account Data and Activity

We give every player direct control over how their account is used, through tools available in the profile settings.

• Deposit limit — cap the amount you can add to your account
• Loss limit — restrict how much you can lose over a set period
• Activity limit — control overall time or spend across sessions
• Session limit — set a maximum length for a single session
• Account closure — close your account with the option to reopen it later
• Two-factor authentication — add a second step to protect signing in to your account

For wider support beyond these account tools, we point players to GamCare, Gamblers Anonymous and Gambling Therapy. If you have a question about how a withdrawal request affects your stored data, our team covering withdrawals and verification can walk through the steps with you, and any unresolved issue can be raised through our complaints process.

We only hold the documents and account details needed to run your account, verify your identity and meet the payment requirements tied to deposits and withdrawals. Files submitted through the Documents tab are checked by our team before a verification is confirmed, and the same channel is used if a document needs to be replaced.

Our site operates in English and accounts are kept in GBP, so all communication about your data, limits and documents is handled in that language and currency. Automatic bonus receiving and the notification inbox in your account are built on the same secured profile, meaning a promotion credited to your balance uses the identity and payment details already on file rather than collecting anything new.

If you want to update a limit, review which documents are on file, or ask how long a particular record is kept, our support channels are the direct route to that information, and our team can confirm the current status of your account on request.